How to Cancel a Palmetto Solar Contract: A Homeowner's Legal Guide
QUICK ANSWER
To cancel a Palmetto Solar contract, first check if you are within the 3-5 day rescission period. After that window, cancellation requires proving contract violations such as misrepresentation, installation defects, or warranty breaches. Call (888) 918-3519 for a free legal review.
Palmetto Solar, headquartered in Charlotte, North Carolina, has positioned itself as a technology-driven clean energy company offering solar panel installations, battery storage, and energy management services. While the company has secured significant financing through securitization deals, a growing wave of consumer complaints tells a different story. Homeowners across the country report roof damage from improper installations, systems that fail to deliver promised savings, and a customer service department that is nearly impossible to reach.
The Growing Pattern of Palmetto Solar Complaints
The Better Business Bureau has received a substantial volume of complaints against Palmetto Solar, with many homeowners reporting a consistent pattern of problems. The most alarming complaints involve physical damage to homes caused by improper installation practices. Homeowners have documented roof leaks that began shortly after panel installation, only to have Palmetto deny responsibility despite clear evidence linking the damage to their work.
Most Common Palmetto Solar Complaints
- Roof damage and leaks — Improper installation causing water intrusion, with Palmetto denying warranty claims despite documented evidence
- Underperforming systems — Solar panels producing far less energy than promised during the sales process, resulting in higher-than-expected electricity bills
- Hidden financing charges — Undisclosed fees and dealer costs buried in loan agreements through third-party lenders like GoodLeap and Mosaic
- Unresponsive customer service — Weeks or months of unanswered calls, emails, and support tickets, with multiple technician visits failing to resolve issues
"They installed the panels and within months my roof started leaking. Four different technician teams came out and none of them fixed the problem. Now Palmetto is denying the panels caused the damage despite their own technicians confirming it." — BBB Complaint, January 2026
Understanding Palmetto's Financing Structure
Unlike companies that offer solar leases or PPAs, Palmetto primarily operates through solar loan financing partnerships with companies like GoodLeap, Mosaic, and Dividend Finance. This creates a complex situation for homeowners because the solar installation company and the financing company are separate entities. When problems arise, each company may point to the other, leaving the homeowner caught in the middle.
Many homeowners report discovering undisclosed dealer fees that were rolled into their loan amount, significantly increasing the total cost of their solar system. These hidden charges can add thousands of dollars to the financing amount without the homeowner's knowledge, a practice that may violate Truth in Lending Act (TILA) requirements and state consumer protection laws.
Steps to Cancel Your Palmetto Solar Contract
Review Your Contract & Financing
Locate your Palmetto Solar agreement and identify your financing company (GoodLeap, Mosaic, Dividend Finance, etc.). Understanding who holds your loan is critical to the cancellation strategy.
Document All Issues
Photograph any roof damage, screenshot system performance data, and save all communications with Palmetto. Record dates, names, and details of every interaction. This evidence is essential for building your case.
File Formal Complaints
Submit complaints to the BBB, your state attorney general, and the FTC. These create an official record of Palmetto's failures and strengthen your legal position for contract cancellation.
Get a Free Legal Review
Contact Solar Exit Law for a free case evaluation. Our attorneys will analyze your contract for misrepresentation, installation defects, warranty violations, and other grounds for termination under consumer protection law.
Legal Grounds for Palmetto Contract Cancellation
Consumer protection laws provide several avenues for canceling a Palmetto Solar contract. If the sales representative misrepresented the system's energy production, failed to disclose the full cost of financing, or used high-pressure tactics that prevented you from making an informed decision, these actions may constitute fraud or violate state and federal consumer protection statutes.
Installation defects that cause property damage, such as roof leaks, represent a clear breach of contract and may also violate building codes and workmanship standards. When Palmetto denies warranty claims for damage their installation caused, this creates additional legal grounds for contract rescission and potential damages.
At Solar Exit Law, our attorneys conduct a forensic analysis of your Palmetto Solar contract and financing documents. We identify every violation, from TILA disclosure failures to state-specific consumer protection breaches, and build a comprehensive legal strategy to terminate your contract and recover any damages you may be owed.
Palmetto Solar vs. Other Solar Companies
| Issue | Palmetto Solar | Industry Average |
|---|---|---|
| Contract Type | Solar Loan (via GoodLeap, Mosaic) | Lease, PPA, or Loan |
| BBB Rating | High complaint volume | Varies |
| Top Complaint | Roof damage & denied warranties | Misleading savings promises |
| Cancellation Difficulty | Moderate to High | Moderate |